Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number must be provided.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used products
- Damaged products caused by misuse
- Products returned without original packaging
- Gift cards or promotional items
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your claim and provide a replacement or refund where appropriate.
Refund Process
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item was defective
- The wrong item was received
Shipping fees paid at checkout are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.
Lost Packages
If your package is lost during transit, please contact us immediately.
We will work with the shipping carrier to investigate the issue and help provide a satisfactory resolution.
Exchanges
We currently replace items only if they are defective, damaged, or incorrect.
For exchange requests, please contact our support team.